Collections Account Manager

Salary: Up to £24,000
Ref: Basingstoke - T 2839

Are you looking for a permanent job opportunity? Located in Basingstoke our client is looking to recruit a Collections Account Manager to join their team.

The team operates the following shift pattern: 8am - 4.30pm, 9am - 5.30pm or 10.30am - 7pm and 11.30 - 8pm Monday - Friday. Saturday's 9am - 6pm and Sunday's 10am - 4.00pm on a rota basis (37.5 hours per week)

The role will include:

  • Maintaining integrity of case load; ensuring letters, emails and calls are dealt with and resolved to agreed SLA's and to the highest standard
  • Effectively collect arrears on accounts using all tools available
  • Identify, manage and resolve customer complaints to a high standard
  • To carry out all actions in accordance with the firms’ policy and Service Level Agreements
  • Working closely with the other colleagues to ensure that the business is focused on enhancing the customer and client experience while remaining compliant to its regulatory requirements
  • Escalation of challenging accounts to Collections Manager


  • Effective communicator
  • Strong negotiator with a drive to setting sustainable payment plans
  • Passion for delivering excellent service
  • Ability to identify the root cause of the customers circumstances
  • Excellent Interpersonal / Communication skills both written and orally
  • Problem Solving
  • IT literate Excel, Outlook, ability to pick up new systems
  • Experience working with collections or within a financial services customer focused role


You will be rewarded well with the following benefits:

  • Attractive base salary and annual discretionary bonus
  • Free fruit and snacks in our spacious open plan office
  • Regular team events and a legendary Christmas party
  • Retail benefits like free mobile phone insurance and gym memberships through Perkbox
  • Death in service cover
  • Subsidised private healthcare
  • Enhanced pension contribution
  • Generous holiday entitlement

If you do not hear from a Consultant within two weeks of submitting your application then unfortunately on this occasion you have been unsuccessful.

apply now