Collections Account Manager

Salary: £23,000 - £28,000
Ref: T 9174

Location: Basingstoke 

Our client is looking to expand its collections team in Basingstoke. You will ideally have Account Management experience and be willing to undertake the following duties

Key responsibilities:

  • Maintaining integrity of case load; ensuring letters, emails and calls are dealt with and resolved to agreed SLAs and to the highest standard
  • Effectively collect arrears on accounts by telephone using all tools available whilst maintaining excellent customer service levels within agreed call backs.
  • Identify, manage and resolve customer complaints to a high standard
  • To carry out all actions in accordance with the company’s policy and Service Level Agreement
  • Escalation of challenging accounts to Collections Manager
  • Ensure adherence to internal / external compliance and audit requirements
  • All other associated duties and responsibilities

Key competencies

  • Effective communicator
  • Strong negotiator with a drive to setting sustainable payment plans
  • Passion for delivering excellent service
  • Ability to identify the root cause of the customers circumstances
  • Excellent Interpersonal / Communication skills both written and orally
  • Problem Solving
  • Customer focused
  • Accountability
  • IT literate
  • Embodies company culture and values

Please note - you will be required to work 37.5 hours per week on a rotational shift between 8am and 8pm Mon to Fri. This could be 8-4.30pm, 9-5.30pm, 10-7.30pm and 11.30 - 8pm and one Saturday and one Sunday per month.

If you have not heard from a Consultant within two weeks of submitting your application then unfortunately on this occasion you have been unsuccessful.

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