Salary: £21,000 - £24,000
Ref: Basingstoke - T3009
How would you like to join one of the fastest growing financial services business in the UK? Our client is currently seeking x 3 Collections Call Handlers due to recent company growth.
Hours of work are as follows on a weekly rotational shift basis
8am - 4.30 Mon - Fri
9am - 5.30 Mon - Fri
10.30am - 19.00pm Mon - Fri
11.30am - 20.00pm Mon - Fri
You will be required to work one Saturday approximately every 8 weeks
- Interacting with a range of customers, organising and maintaining payments
- Delivering timely and accurate administration duties
- Dealing with general account queries and questions
- Building rapport and showing understanding, empathy and providing payment solutions to suit customers’ needs and situations
- Maintain process and policy knowledge in line with regulations.
- Delivering first class service to both internal and external customers
- Inbound and Outbound calling using IVM system
- Excellent written and verbal communication
- Experience working within a customer focused role
- Ability to learn and process complex information
- Ability to interpret information given to you
- Be able to establish customers needs by good questioning and listening skills
- Self-motivated and enjoys delivering exceptional service.
If you have not heard from a Consultant within 2 weeks then unfortunately on this occasion, your application has been unsuccessful