Are you a competent and driven individual seeking your next management role within a dynamic and demanding environment? This professional organisation is wishing to recruit an experienced Customer Service Manager, ideally from within the financial services industry, to join their progressive company. The ideal candidate must be a self-starter who likes to take ownership and responsibility, you will be resilient, "firm but fair" and also extremely personable.
You will create and lead a high performing, capable and engaged team of Team Managers who consistently achieve the highest standards of customer service, availability and presentation. You will be focused on driving your team to deliver customer promises and business performance. Overseeing a team of 8, this role will include implementing policy and procedures, administrative duties, on-boarding of retailers and working very closely with internal and external sales teams, ensuring all post completion servicing activities are completed.
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