Customer Support Executive

Ref: Basingstoke - T0810

Our client is looking for three dedicated individuals, on a full time or part time basis for the role of the Customer Support Executive to provide an outstanding level of Customer Service when dealing with Suppliers, customers and clients

Duties;

  • Answer the phone in an appropriate and professional manner at all times
  • Be aware of the customer experience whilst working through their query
  • Verify customer data, based on the criteria set for the company's services and in line with the agreed and SLA’s where possible whilst customer is on the phone
  • To ensure any error codes or written communication to the Suppliers are factual, professional and error free
  • Work within the KPIs set and self-manage personal performance against business and personal targets set
  • To ensure an outstanding level of quality and Customer Service is achieved when speaking to customers
  • Ensure all outbound customer call-backs are managed efficiently, accurately and within a timely manner
  • Support the Seniors, Team Leaders and Team Members with a positive attitude and willingness to achieve a high standard of working practice
  • Support new starters with training and mentoring for the role where requested
  • Adhere to the departmental Schedules and Standard Operating Procedures
  • Complete all Mandatory training within the timescales specified
  • Promoting the business Values at all times

Skills;

  • NVQ customer service or equivalent qualification desirable
  • Ideally a minimum of one year telephony-based customer service experience
  • It is essential to have excellent verbal and written communication skills
  • Ability to demonstrate previous success and experience in a similar function
  • Listening skills, to include empathy
  • Attention to detail
  • Positive, self-driven & results orientated
  • Reliable, tolerant and determined
  • Well presented, business minded with a clear focus, professional attitude at all times
  • Strong interpersonal and communication skills
  • Strong collaboration skills, ability to work with others at different levels in the organisation
  • Ability to plan personal work schedule and meet challenging deadlines
  • Strong ability to pick up new systems and processes
  • Strong team player
  • Strong problem-solving skills

If you have not heard from a Consultant within 2 weeks then unfortunately on this occasion, your application has been unsuccessful

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