German Speaking Customer Service Representative

Salary: £9-11 per hour
Ref: T 6845

Location: Basingstoke 

This organisation is seeking a couple of German speaking individuals to join their vibrant and busy team on an fixed term contract initially.

This role would suit candidates who have either a customer service or retail background and are looking to progress within a commercial office environment.

Duties

  • Answer inquiries through telephone and email communication, while maintaining and updating the customer database
  • Dealing with order enquiries, return etc
  • Maintain a sense of urgency in responding to the customer needs
  • Be creative and go above and beyond when assisting customers
  • Accurate and efficient order entry.
  • Ask probing questions and overcome objections

Experience and skills required:

  • Customer service experience
  • Pleasant and professional telephone etiquette
  • Take charge attitude. Enjoys the challenges that a customer service job can present
  • Good knowledge of the Microsoft Office tools (Excel, Outlook) and of Internet,
  • Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
  • Analytical/problem solving skills
  • Excellent judgement and decision making skills
  • Strong verbal and written communications skills
  • Understand customer service processes and procedures
  • Excellent communication skills both verbally and in writing
  • Positive and enthusiastic, with a real team spirit

If you do not hear from a Consultant within two weeks of submitting your application then unfortunately on this occasion you have been unsuccessful.

apply now