German Speaking Customer Service Representative

Salary: £Neg
Ref: Basingstoke - T 1264

Can you speak fluent German? Are you available immediately on a temporary basis? If so our client is seeking commercially minded individuals to join their vibrant and busy team on a on-going temporary basis.

This role would suit candidates who have either a customer service or retail background and are looking to progress within a commercial office environment.

Duties

  • Answer inquiries through telephone and email communication, whilst maintaining and updating the customer database
  • Dealing with order enquiries and returns
  • Maintain a sense of urgency in responding to the customer needs
  • Be creative and go above and beyond when assisting customers
  • Accurate and efficient order entry.
  • Ask probing questions and overcome objections

Experience and skills required:

  • Pleasant and professional telephone etiquette
  • Good knowledge of the Microsoft Office tools (Excel, Outlook) and of Internet,
  • Analytical/problem solving skills
  • Customer service experience
  • Excellent communication skills both verbally and in writing
  • Positive and enthusiastic, with a real team spirit
  • Successful candidates must be Native or Fluent in French

If you have not heard from a Consultant within 2 weeks of your application, then unfortunately on this occasion your application has been unsuccessful.

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