Helpdesk Scheduler

Salary: £16,000 - £16,286
Ref: T 1638

Due to an increase in business this local organisation is seeking a professional and self motivated individual who can allocate service calls in an efficient and timely manner. You will be responsible for allocating jobs to field service engineers ensuring that customer calls are responded to within the agreed Service Level Agreements.

Key Responsibilities / Tasks

  • To allocate service calls to engineers.
  • To manage engineer’s daily workload ensuring that service calls are attended within agreed SLA’s.
  • To liaise with the logistics department ensuring that the correct parts are dispatched to the correct engineer and location.
  • To liaise and escalate any problems in the field to the relevant Team Leader and / or Field Service Manager.
  • To answer phone to external customers.
  • To provide reports to line management regarding escalated service incidents or problem situations.
  • Any other reasonable task commensurate with the post as necessary.

Key Skills Required

  • Very good interpersonal / communication skills
  • Ability to multi-task with strong organisational skills
  • 'Clear thinker’ with an ability to work accurately under pressure
  • Ability to work as part of a team but also use own initiative
  • A logical approach to problem solving
  • Ability to think 'outside the box’ to resolve problems
  • Strong geographical knowledge of the country including postal code areas, main roads and motorway

Please note - you will be required to work 45 hours per week (includes one hour unpaid lunch) on a rotational shift pattern across 5 out of 7 days, including some weekends. You will work between the hours of 07.30am - 19.30pm.

If you have not heard from a Consultant within two weeks of submitting your application then unfortunately on this occasion you have been unsuccessful.

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