Trainee Pensions Administrator

Salary: £20,000 per annum
Ref: Winchester

We are working in partnership with this professional organisation who are currently seeking an experienced Administrator to join their friendly team.

This is a full time permanent opportunity working Monday to Friday from 9.30am until 5.30pm. You will be working on a rota basis of one week in the office and one week from home during COVID.

This position would suit someone that has previous administrative support experience gained from within an office environment. You will be working as part of a central support team providing comprehensive administrative support for the Administration department.

The position requires a well-organised, personable individual who can work using their own initiative as well as part of a team. The ability to work to tight deadlines and deliver in accordance with either internal or client service level agreements is a must. You should be conscientious, reliable, and efficient and display a willingness to learn and help.


  • Opening and scanning of post each day; scanning it to the workflow system and distributing to team members
  • Updating and reconciling postal logs (with both physical and electronic post received each day).
  • Retrieving archive files on a daily basis and then scanning the required case history to the workflow system.
  • Support the departments daily printing needs with individual cases
  • Support with bulk print and mail-out exercises
  • Monitoring of the team’s mailbox, including the allocation of work to the workflow system. Updating the Portal post log with any submissions received to the mailbox.
  • Monitoring the enquires box, forwarding on the emails to the relevant teams.
  • Updating of member records on the Administration system and Member Portal.
  • Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements.
  • Answering telephones, taking messages and passing them to the appropriate team member.

If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful

apply now