Collections and Recoveries Associate

Salary: £23,000 - £27,000 per annum
Ref: Basingstoke - T1203

We are recruiting a Collections and Recoveries Associate on behalf of our client, based in Basingstoke, who are looking for bright and enthusiastic individual to join their ever growing team.

The ideal candidate must be confident speaking to customers on the phone and able to demonstrate excellent attention to detail. Previous experience in arrears, collections or recoveries is desired. Ideally gained within financial services and experience working with mortgages

Main duties

  • Interacting with a range of customers and third parties over the phone, managing their arrears on existing mortgage and loan accounts
  • Managing the maturity process of mortgage and loan accounts
  • Delivering timely and accurate administration duties
  • Delivering outstanding customer service within a regulated environment
  • Building rapport and showing understanding, empathy and providing solutions to suit customers needs and situations
  • Maintain process and policy knowledge in line with our FCA regulations.
  • Delivering first class service to both internal and external customers

You will be rewarded with generous company benefits.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on other opportunities we are currently recruiting for which may suit your next career move.

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