Collections Call Handler

Salary: £20,000 - £24,000 per annum
Ref: Basingstoke - T4379

This progressive organisation, located in central Basingstoke, is seeking ambitious and forward thinking individuals to join their collections team.

You will be working on the following shift pattern

Hours of work are as follows on a weekly rotational shift basis

Week 1 8am - 4.30 Mon - Fri

Week 2 9am - 5.30 Mon - Fri

Week 3 10.30am - 19.00pm Mon - Fri

Week 4 11.30am - 20.00pm Mon - Fri

You will be required to work one Saturday 9am - 18:00pm approximately once every 4 weeks with a rest day in the week.

The ideal candidates will have previously worked within a customer focused environment and will be able to established customers needs.

This opportunity will involve:

  • Interacting with a range of customers, organising and maintaining payments
  • Delivering timely and accurate administration duties
  • Dealing with general account queries and questions
  • Building rapport and showing understanding, empathy and providing payment solutions to suit customer's needs and situations
  • Maintain process and policy knowledge in line with regulations.
  • Delivering first class service to both internal and external customers
  • Inbound and Outbound calling

Requirements

  • Excellent written and verbal communication
  • Experience working within a customer focused role
  • Ability to learn and process complex information
  • Ability to interpret information given to you
  • Be able to establish customers needs by good questioning and listening skills
  • Self-motivated and enjoys delivering exceptional service
  • Experience of working to strict legislations within a process driven environment

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on other opportunities we are currently recruiting for which may suit your next career move.

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