Customer Care Coordinator

Salary: £21,000 - £25,000
Ref: Maidenhead - T2301

Do you thrive working in a demanding and ever changing working environment? Are you able to provide a high level of customer service support? Can you multi-task and prioritise your workload? If so this role may be a perfect opportunity for you.

Working in this busy, fast-paced customer care department, the successful candidate will have scheduling or maintenance experience and be able to offer a first class service to all customers via telephone and e-mail.

The ideal candidate for this role will be available immediately to commence employment on a temp to perm basis.

Key Responsibilities:

  • Receiving telephone calls from purchasers
  • Managing the diaries and workload of five maintenance operatives
  • Liaison with Site Managers and sub-contractors to arrange rectification of reported items
  • Typing of all correspondence to purchasers to keep them informed of progress
  • Use of in house computer systems to log and record all purchaser records and communications
  • Running reports from in house computer system to chase outstanding remedial items
  • Updating in house computer system when items are resolved
  • Raising orders
  • Issuing statutory customer care introduction letters in accordance with the customer journey.
  • Other general admin duties

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on other opportunities we are currently recruiting for which may suit your next career move.

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