Customer Service Advisors

Do you enjoy helping customers?  If so, this could be the right opportunity for you. Based in Basingstoke, we are working with a growing organisation who are seeking an additional 12 Customer Service Advisors to join their team on a full-time, permanent basis.

To be considered for this opportunity, you must have previous experience within an office environment.

You will be working 37.5 hours per week, Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, you will then have the option to work on a hybrid basis.

Key Duties:

• Working in a busy and demanding contact centre environment you will be receiving incoming calls and responding to customer enquiries.
• Ensure accurate input of relevant data including detailed notes, actions, agreed plans
• Handle customer complaints with a can-do approach
• Deliver first point of contact resolution to customer transactional queries

What they looking for:

• Individuals with great customer service skills who have the ability to actively listen.
• Calls can be complex and difficult so you will need to be resilient.
• You need to have good computer literacy - the organisation uses multiple systems which you will be using while talking to their customers.
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business
• The majority of customers call relate to repairs, so an understanding of what can happen in a home is an advantage.

apply now