Customer Service Executive

Salary: £18,000 - £19,000 per annum
Ref: Basingstoke - T1003

The role of Customer Service Executive is to provide an outstanding level of customer service. You will be first point of contact for customer support calls and will be required to respond to any customer queries when necessary.

The ideal candidate will have previous experience within a customer focused role, will have excellent verbal and written communication skills and an NVQ qualification in customer service or equivalent would be desirable.

Responsibilities

  • Perform customer call backs
  • Provide accurate response to customer queries, seek clarification where required to ensure the correct response is provided
  • Provide resolution on first contact where possible
  • Perform accurate review and verification of customer data when appropriate
  • Escalate technical platform queries to application support, work together to support the customer issues and resolve within timely manner
  • Work closely with verification team on customer queries where necessary
  • Answer the phone in an appropriate and professional manner at all times
  • Be aware of the customer experience whilst working through their query
  • Verify customer data, based on the criteria set for the company services and in line with the agreed and SLA’s where possible whilst customer is on the phone
  • To ensure any error codes or written communication to our suppliers are factual, professional and error free
  • Ensure all outbound customer call-backs are managed efficiently, accurately and within a timely manner

Skills

  • Ability to demonstrate previous success and experience in a similar function
  • Listening skills, to include empathy
  • Attention to detail
  • Positive, self-driven & results orientated
  • Strong interpersonal and communication skills
  • Strong collaboration skills, ability to work with others at different levels in the organisation
  • Strong problem-solving skills
  • Strong team player
  • Strong ability to pick up new systems and processes
  • Ability to plan personal work schedule and meet challenging deadlines

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on other opportunities we are currently recruiting for which may suit your next career move.

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