This will be a full time hybrid role where you'll be working from home and in the office in Thatcham at least two days a week.
The role:
As a Housing Specialist you will take ownership of more complex housing queries, investigating the issues for customers and collaborating with colleagues to reach the best outcome.
As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.
You'll be supporting customers by telephone, email and digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need: